We’ve built the world’s most successful tobacco company, with the world’s most popular and iconic brands. Now we’ve made a dramatic decision. We’re building PMI’s future on smoke-free products. We have developed a range of completely new, innovative product platforms. Our dream is to convert every adult smoker that would otherwise continue to smoke, to these smoke-free platforms. To help us achieve our dream, we need your help!
We are currently looking for a Manager CSC Program Development.
WHAT YOUR ROLE WILL BE?
Long-term acquisiton/conversion/retention strategy development in cooperation with Consumer Journey / Consumer Experience department.Specific CSC Program concept development – from idea to realization( Process, Content,Call flow, retention offer matrix...)Program KPI definition and evaluationResponsibility for system set-up and testingCreate a fruitful partnership with key stakeholders within the PMI organization inside and outside the markets of responsibility to drive alignment, knowledge and know-how sharingManage a team of 2 employees with the objective to coach and develop each team member based on individual needsDevelopment of customer care talent pool: ensure growth of in-house skills and capabilities in Customer care
WHAT WE ARE LOOKING FOR?
Fluent English and Czech/Slovak language skills5+ years solid experience in Customer care / Digital and Cross-functional project management / RetentionOpen-minded with a positive approach and good collaboration with internal and external (agencies) stakeholders with excellent communication and presentation skillsConsumer orientedPeople management and talent developmentStrong analytical acumenUniversity degreeExcellent organizational skills; attention to detail; willingness to work in a fast-paced environment and effectively meet aggressive timelines.The ability to work independently, unsupervised, and deliver ongoing results.
WHAT WE OFFER:
We offer a competitive salary and excellent benefits package such as:Flexible working hours / home office possibility25 vacation days and 4 sick daysSummer/winter vacation contribution11 000 points in BenefitCafe, Multisport card, Meal ticketsLife & accident insurance, Pension plan with contribution (3rd pillar)Above-standard medical care